How to recharge your CustomizingBox balance?

You can use PayPal for instant payment on CustomizingBox. To make it more efficient and cost-effective for you to pay for your orders, it is recommended to recharge on CustomizingBox and use your CustomizingBox balance to pay for your order, which will also help save you transaction fees on each payment.

• Payoneer
• Wire Transfer
• PingPong
• Airwallex
• Ali pay
• WeChat Pay

All our receiving accounts are corporate business company accounts.
When you have successfully transferred the money to our account, please upload the transfer voucher including the payer's information in PNG or JPG images.

Regarding the time it takes for us to receive transfers:

• Wire Transfer typically takes 2–3 business days.
• Airwallex transfers are usually completed within 1 business day.
• Payoneer transfers are typically received within 1–3 hours.
• PingPong transfers are typically received within 1–3 hours, and we are required to submit some supporting documents to the bank for review.
• PayPal transfers are credited instantly. Once the transfer is successful, the amount will be automatically added to your Customizingbox balance.

For some payment methods, the transaction fee may be deducted from your recharge amount, so your final balance amount is based on the actual transfer amount we receive.

1. Payoneer:

• Please select the first option and pay to the Payoneer account (our account email can be found in Customizingbox App → Wallet page).
• If you need to select the bank account payment option instead, please contact your account manager in advance for confirmation.
• If your Payoneer transfer fails, please do not attempt to make consecutive transfers. First, please check your Payoneer account to see if there is a prompt requesting you to verify your bank card information. Transfer failures are generally caused by an abnormal authorization status between your bank card and Payoneer. Currently, our Payoneer account supports USD, GBP, AUD and EUR.

2. Airwallex:

• When using Airwallex to transfer, you will usually need to select the second option on the page (international bank transfer).
• We support three currencies for receiving payments: USD, EUR, and HKD, each corresponding to a different receiving account. If your bank account is in USD, please ensure that you enter the USD currency and the USD account details in the beneficiary account; otherwise, this may result in additional exchange rate losses and longer bank review times.
• When choosing a transfer method, please opt for lower-fee options like ACH or FPS, and avoid SWIFT due to its high fees.
• If you want to choose Airwallex Pay, Here is our Airwallex Pay account information:
• Account Number: 1011100901728124
• Account Name: 潘達利亞國際貿易有限公司
• Account Alias: Pandaria Trade Limited

3. Pingpong:

• Go to "Pay Partners" in your Pingpong account. Search for the company name: Pandaria Trade Limited. (Recommended)
• When transferring select "Bank Account" as the Account Type. The complete account details can be found in the Customizingbox App → Wallet page. If you need to pay in other currencies, please contact your account manager in advance to arrange.
• Select "PingPong Account" as the Account Type (this refers to email-based transfer). To use this method, you will need to provide your PingPong ID to your account manager first. Once your account manager confirms the ID, you can proceed with the transfer.

4. Credit card:

• If you prefer to pay via credit card, please contact our account manager first. We will send you a payment request. Once you receive the email, simply click the link to complete the payment.
• Please note that we recommend a minimum credit card payment of $50. Amounts below this threshold are highly likely to trigger a bank security review, which will require you to submit verification documents and may take 3-5 business days.

5. If you need to make a transfer via Alipay or WeChat Pay, please contact your account manager first to obtain the payment details.

Updated on: 22/07/2026